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FAQs

This is where Easy Answering really excels. We will give you the named of your friendly professional PA team will be answering your calls, speaking to your customers and relaying your messages. Your PA’s will gain knowledge of your business and become assets to you and your company.

How much does the Easy Answering service cost?
Easy Answering’s services are very clearly priced, and start at just £35 +vat per month – that’s just over £8 per week for the peace of mind that every one of your calls will be answered.

Won’t callers just leave a message on my answer phone?
For many small businesses the answer phone can be more of a hindrance than a help. Research has shown that more than 70% of people won’t leave a message – they will simply hang up and call a competitor. How many times have you hung up before leaving a message?

Why do I need it if I have a mobile phone?
For many small businesses the answer phone can be more of a hindrance than a help. Research has shown that more than 70% of people won’t leave a message – they will simply hang up and call a competitor. How many times have you hung up before leaving a message?

Won’t people just call back if they can’t get an answer?
Quite simply – no.  In today’s economic climate your caller may assume you have closed the business, or simply don’t want to take their call.

What if I need a call transferred?
Subject to your instructions, your personal PA can transfer your calls to any UK landline or mobile for you.

Won’t my caller know they are not getting me direct?
This is where Easy Answering really excels. We are the only national provider of telephone answering services who actually name the PA who will be taking the clients calls. Our PA builds knowledge of the client’s business and becomes an asset to the company.

What if the call is to place an order?
Many of our customers use Easy Answering to receive calls from their customers who want to place orders. Your personal PA will efficiently take orders, including credit card details where necessary. You will need to have your own merchant account set up with the credit card company but we can obtain the details over the phone from any customers calling to place an order and pay by credit or debit card. Charges for this will vary depending on how many details you need us to gather and thus how long the process takes.

What if the call is to make an appointment?
Not a problem! Easy Answering offer an online Diary Management system. We log in and access your diary to make appointments for you in real time and you can access the system anywhere at any time. This service is for use by Easy Answering clients who have requested the service as part of one of our Telephone Answering Packages. It costs just £19+VAT per month.

Can you answer for more than one company?
If you have more than one company or business name and you would like us to answer calls in different company names, we are happy to do this. There is a small extra charge each month to do this but it is far more cost-effective than having to set up separate accounts for each company.

Can you take faxes for my business?
Customers who choose to use the Easy Answering telephone answering service can also elect to have one of our special fax-to-email numbers. This means you can advertise a fax number but receive all your faxes via email. We can even set up non-geographic numbers so that your telephone and fax numbers are a matching pair.

Can I extend the service to cover holidays and sickness?
Our business contingency plans can offer instant cover. You may have holidays planned, staff calling in sick or even short-term emergencies like power failure. One call to your Easy Answering PA will put you back in business.

Will my Easy Answering PA make outgoing calls
If you can’t or don’t want to make those follow-up or sales calls your fully-trained Easy Answering PA will do it for you at exceptionally competitive rates. Contact us to find out more.

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