Clinic Diary Management is one of the most popular services that we offer at Easy Answering  and if you are a busy Physiotherapist, Osteopath, Chiropractor, Chiropodist or Cosmetic Surgeon? At Easy Answering we understand that your main priority and focus is of course the treatment and care of your patients. Then we could just be the “answer “you need.

We also understand that juggling the demands of treatment and ensuring the necessary flow of new patients to the clinic can sometime be a little hectic.  Many small independent clinics are reluctant to take on a member of staff just to answer the telephone – but creating the right impression of your practice is so important – You only have one opportunity to make that all important First Impression.

Clinic Diary Management – How it will work for you

Quite simply it offers a practical and very cost effective solution that will provide you with the support and back up that you need.  We can provide you with a small team of Skilled Practice PA are who will answer calls from your new and existing patients, Your PA team will manage your personal patient diary, making appointments’ where necessary. If you require a call to remind them of their appointments the day before, ensuring that that your “did not appears” are kept to the very minimum, they will do that for you too.  Your Practice Personal Assistants will soon get to know your patients and your patients will soon get to know and trust them.   This will enable you to get on with the care and treatment of your patients.  Your patients will be confident in your Practice PA’s, just as if they were employed by you.  Confidentially is of course guaranteed.

Working with you to grow your practice by manging your clinic diary.

We will provide you with a Clinic Management Diary that both you and your Practice PA’s can access to – so you can see at a glance any appointments made or changed.  We will then send you a message alerting you we have made a change to your diary.

In addition to making appointments, we can also if required liaise with other Health Care Professionals, handle health insurance referrals.

With our experience in dealing with a wide range of clinics we are confident in the service we provide. We can support your business successfully and your professional reputation by ensuring you are free to concentrate on the care of your patients, leaving us to get on with managing your diary and providing them with excellent customer care.

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If you are considering using a Call Answering Service then here are our top ten reasons why you should choose us

1. You only get one chance to make a first impression – Easy Answering will make sure your business always makes a good one. Don’t waste your first impression with a potential new client on an impersonal voice mail message (although most won’t leave one anyway).
2. Never miss another call/opportunity again – Every call into your business is a potential opportunity to gain a customer. Every time you miss a call you may as well throw money away. Easy Answering make sure you never miss another call. Ever!
3. We get to know our clients better than you might expect – Because all your calls are dealt with by the same PAs, they get to know your company as well as a permanent member of your staff would
4. We go the extra mile for our clients – we don’t just take messages for our clients, appointment making, order taking and even credit control. Our clients can relax, confident their PA does their best for them at all times and they know and trust them.
5. Always stay abreast of what is happening in your business. Wherever you are – When we take a message, we will send you a text message or an email, or both should you wish to make sure you’re never out of the loop, whether you’re in a meeting, off ill or off on holiday.
6. Save your business money – Do you need an extra pair of hands to help run your business? Are you put off by the cost of hiring extra staff? Your Easy Answering PA’s can deal with calls and other tasks as when you need them from as little as £35 per month.
7. Named PA’s – Easy Answering are one of the very few telephone answering services who actually name and train the people who will take calls on behalf of your business. And it is always a maximum of 2-3 of our friendly, efficient, professional PA’s
8. Get back to what you do best, running your business – Are you spending more time on admin than with clients? Easy Answering PA’s can give you back the time to do what you do best, run your business, providing your clients and customers with the specialised service or product you went into business to provide.
9. We are much more than just an answering service – As well as answering your phones in a friendly and efficient manner, Easy Answering can also provide you with a wide range of services all designed to help grow your business. Tele-Marketing, Diary Management, Office Management, Business Continuity plans, order processing, even debt chasing. Anything we can do to help your business.
10. Enjoy the benefits of our expertise just as our clients do– Our client portfolio is varied and being a Virtual Service this is one time when Location, Location, Location does not matter. Our clients are based throughout the UK and as far a field as the USA.  Often choosing us  because of our personalized service and often because of a personal recommendation.

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SET UP A TELEPHONE ANSWERING SERVICE. 

Do you offer a telephone answering at the moment but are looking for a way to improve this important service in a more cost effective and ultimately profitable way?

Here at Easy Answering we are working in partnership with a number of clients who use our experience and expertise to answer calls for their clients on their behalf.

 SET UP A TELEPHONE ANSWERING SERVICE. By  using our “White Labelling” service allows them to integrate a telephone answering service into their product range whilst outsourcing it to us to provide the service to their clients.

HOW DOES  WHITE LABELLING WORK? Quite simply you outsource your Telephone Answering Service to us.  We answer the calls for our partnership clients in exactly the same professional manner as we do with our own Easy Answering Clients.  We will allocate a team of 2 or 3 Named Pa’s to look after your individual clients.  Your PA’s will answer their calls in their company name, obtain whatever information and relay the message in their preferred manner.

Your clients will receive their messages from your company. Our bespoke software allows us to set up multiple clients for our partners and to personalise the message delivery so that the messages will appear to come from them.  All you have to do is to provide us with a POP 3 email address that we will use for transmitting emails on your behalf to your clients and not from Easy Answering.  Any day to day contact with our partner’s clients on their behalf is from their “company “ In effect the PA team assigned to your account are your PA’s and act on your behalf.

HOW CAN YOU SET UP YOUR OWN TELEPHONE ANSWERING SERVICE?   To find our more about this opportunity or ask about Easy Answering,  “White Labelling”  service or any of our other services then why not call us today on 01698 542600 or simply email helen@easyanswering.co.uk

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LONE WORKER MONITORING Amongst the many responsibilities that employers have to all their employees, it could be argued that paramount is the safety of the lone worker. This applies regardless if you are a large employer or a company who only employs a small number of personnel.

Lone Worker Monitoring. How do you define a lone worker…

Lone Worker Monitoring. Let us check in on your lone workers and make sure they are safe…

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With all businesses now being so computer dependent it is essential to have back-up for IT networks, the loss of which is of course unthinkable, but how many people plan for the loss of their telephone system?

Unexpected power cuts and staff absence can paralyse a business and really halt a day’s work or longer. Companies who really need to have their phone lines active all the time could suffer a sizeable loss in revenue that few can afford to contemplate.

A power failure could disable busy phone lines with often no clear indication of service being resumed swiftly.

Easy Answering can provide a continuity plan that can be promptly put into action as soon as an event like this happens. A fixed-price-stand-alone-policy with an Easy Answering service that will immediately begin fielding your calls right from the moment you need it to.

From just £249 per year the Easy Answering Business Continuity Plan includes:

• A dedicated telephone line tailored to handle your company’s calls.
• Calls will be answered in your company name and detailed messages forwarded by e-mail, text or fax along with caller’s name and contact details.
• Throughout the emergency your unique personal relationship with our PAs will ensure that the service can accommodate changes during the emergency and according to need.

Similarly seasonal sickness in an office can mean that telephones are left unanswered and with research showing that the vast majority of callers are reluctant to leave messages this could mean a booking or sale missed and in the hands of a competitor.

Small to medium businesses find the cost of employing an additional member of staff for “the just in case moment “prohibitive – and this is where Easy Answering can provide the “Easy Answer”. We offer cover from just one day to cover for the unexpected absence. We can set your service up within 1 hour.

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Unbelievable as it may sound there are customers out there who do not want to place an order over the internet – they would much rather speak with a real live person who can advise them on the products, cost and delivery. Then most importantly sell up, close the deal and take the payments.

Easy Answering fulfilment services will easily assist you in your sales order process and ensure that your customers are treated in a professional proficient manner at all times.   Whether you have a mail order business or advertise the occasional special offer, our PA team will assist you by ensuring that you never miss a sales enquiry and that your customers remain satisfied at all times with your ordering process.  We effectively act as your customer service team at a fraction of the cost that you would incur should think about employing additional staff.

If you currently make it difficult for your customers then we have the “Easy Answer”, our dedicated services include; Extended opening hours for your customers, Trained Easy Answering PA’s who have the ability to deal with enquiries, sell up, and close the sale. They will also facilitate your return and refund programme. In addition to taking orders and payments over the telephone we can also offer a pick, pack and postage service ideally suited to the smaller enterprise. We can tailor a service specific to your individual requirements. So why not make it easy for you customer to order and your life just that little easier.

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Unanswered calls can and do often result in missed opportunities and create a poor impression to current and potential clients.

Generally most first impressions take place during a phone call and, for this reason the way that your calls are answered is therefore a priority in how your company is portrayed.

So how do you tip the scales in your favour to ensure you never miss an important call?

Creating a positive first impression is something that all companies need to do. You and your customers need to know that their telephone calls will be handled professionally at all times.

At Easy Answering we will ensure you never miss another important business opportunity. How will we do we do that? We will provide a small team of named pa’s to your account. Train them to deal with your callers the very same way that you would wish them to if they were actually sitting in your office.

We get to know our clients better than you might expect – Because all your calls are dealt with by the same PAs, they get to know your company as well as a permanent member of your staff would.

By using Easy Answering you can extend your business hours. Improve on the customer service that that you provide to your customers. We are a permanent resource at your disposal whilst enabling you to reduce your operational costs. And most importantly we provide continuity to your business when you are unable to.

We are much more than just an answering service – As well as answering your phones in a friendly and efficient manner, Easy Answering can also provide you with a wide range of services all designed to help grow your business. Tele-Marketing, Diary Management, Office Management, Business Continuity plans, order processing, even debt chasing. Anything we can do to help your business.

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